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Getting to know brian malcolm

by Mohsina Yusuf
​
Brian Malcolm, manager of imaging services at Emory Saint Joseph's Hospital, has been with Emory for 19 years; his experience with radiology dates all the way back to college.

Brian worked in a radiology file room for two different radiology departments while he completed his bachelor’s degree in business at Florida State University. He went on to work as a radiology patient advocate after college, but it wasn’t until he became a patient that he realized he wanted to be a technologist.

“The care and professionalism I experienced pushed me to shift my career in a more clinical direction,” shares Brian. “Imaging has opened many doors that have helped me continue to learn and grow throughout my career.”

Brian first joined Emory University Hospital as a traveling MRI technologist on an eight-month contract in 2000 before moving to a full time role at Emory Saint Joseph’s Hospital in 2001. He was the MRI/CT supervisor before becoming the imaging services manager in 2010.

For Brian, a typical day starts with huddles and rounding on the departments he oversees. He’s been fortunate to be involved in growing the imaging department and installing new equipment. Due to the current environment, patient and staff safety are his main focus. COVID-19 update huddles are now part of his regular routine as he helps department leaders and provides the most up-to-date information with the staff.

He’s also involved with the Emory EmPower program where he is currently working on his Leader Standard Work. Improving this process will allow him to spend more time in the workflow with staff each day. This is something his staff specifically asked of him. As the team begins to plan for the new normal in Outpatient Imaging, Brian helped his team develop a process for increasing patient volume while maintaining social distancing and safe practices.

Brian finds that the most rewarding part of his job is helping his colleagues provide the best patient experience. “There are many factors that can derail an imaging appointment. Working through current processes and developing alternatives to help avoid missteps is something I find very rewarding. If that process provides a growth opportunity for a team member, that is a bonus.”
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